• Social Studies Blog. How to succeed in social business.
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    Setting up your community

    Here’s the step-by-step guide to setting up your new Get Satisfaction customer community. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Get Satisfaction: How does it work?

    Kat Gilpatrick, Customer Outreach Manager and Scott Hirsch, VP of Business Development walk you through how the Get Satisfaction service works. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    How to install the Facebook Support Tab

    We walk you through how to install the Facebook Support Tab. Questions? Suggestions?  Visit our community. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Video: Getting Started with Get Satisfaction

    Here’s a short video on how to get started with Get Satisfaction, starring our VP of Business Development Scott Hirsch and Outreach Coordinator Kat Galpatrick, with the help of our Service and Support Manager Morgan Sherwood. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not...
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    Gearing up for the Gov 2.0 Summit

    Another election day, another reminder that the divide between government and everyday people is as wide as ever. People don’t feel heard, they don’t understand what elected officials are thinking, they can’t figure out how “the system” works. So often with government it’s not that it’s bad customer service, most of the time it’s that...
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    Community Managers: Export by date

    Data geeks: here’s a nifty feature we’ve added for community managers and admins in our “management view” of topics. Now, you can filter topics not just by status, mood, or your internal tagging system, but you can also select a date range to view, and export these to open in Excel or Numbers. This is...
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