• Social Studies Blog. How to succeed in social business.
  • What Is Good Customer Service?

    What is good customer service? What is great customer service?

    Here’s the 10 Commandments, the top saints and the top sinners:

    Infographic collating the latest research on customer service across all industries.

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations.

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    Azita M

    About Azita M

    Data-driven marketing executive with strong product marketing background. Proven track record in creating compelling brands, defining go-to-market strategies, and significantly increasing brand awareness and PR Buzz.


    1. The last unknown quote is from Mahatma Gandhi, India

    2. Bank of America has INCREDIBLE customer support. I have no clue how they would be in the bottom 10. I’ve had to call them 5-15 times in my 10 years with them and every time, they go above and beyond to satisfy me.

      Go BofA

    3. That last unknown quote is sometimes attributed to Gandhi and sometimes to L. L. Bean….

      Confirmations on either are lacking….

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