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  • What Is Good Customer Service?

    What is good customer service? What is great customer service?

    Here’s the 10 Commandments, the top saints and the top sinners:

    Infographic collating the latest research on customer service across all industries.

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations.


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    Wendy Lea

    About Wendy Lea

    Wendy Lea is the CEO of Get Satisfaction. Wendy currently serves as an angel investor, strategic advisor and board member for a long list of startup companies. Wendy chairs the board for women’s entrepreneur group Watermark and serves on the board of Silicon Valley Social Venture Capital (SV2.org) and Corporate Visions. She has been recognized as a Top 100 Woman of Influence in Silicon Valley and was awarded the Watermark’s “Woman Who Made Her Mark” award.

    13 Comments

    1. The last unknown quote is from Mahatma Gandhi, India

    2. Bank of America has INCREDIBLE customer support. I have no clue how they would be in the bottom 10. I’ve had to call them 5-15 times in my 10 years with them and every time, they go above and beyond to satisfy me.

      Go BofA

    3. That last unknown quote is sometimes attributed to Gandhi and sometimes to L. L. Bean….

      Confirmations on either are lacking….

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