Get Satisfaction

Social Studies Blog

Communities that mean business

Communities that mean business. Get yours today!

Infographic: Customer Relations Fiascos

From pizzas to pills, here’s the worst customer service disasters. Yet.

Classroom Chatter

One cool kid has made a comment. Join them and be the second!

  1. Pingback: Customer Relations Fiascos | the 2k.now log

  2. Pingback: Soshable

  3. Pingback: Mind Life Media

  4. Pingback: Customer Relations Fiascos – Today’s Daily Link — Social Web Solutions Agency - Biztegra

  5. Pingback: Solany Document Management

  6. Pingback: Solany Document Management

  7. André Luís
    said on Jan 3 at 4:25AM

    Just came across this post now.

    Funny, since last week the Portuguese web was on fire with a customer relations fiasco.

    In short: A customer (@jonasnuts) documented her struggle with a store (www.Ensitel.pt) to return a broken mobile phone on her blog. The store, after 2 years, sent her a legal demand to remove her posts. She wrote another post saying that she had been asked to remove them, which she wouldn’t. The community went berserk… tweeting, facebooking against the movement, they turned onto the store’s facebook page. They wrote 2x statements saying they wouldn’t allow defamatory movements online. People started mirroring the posts, just like Wikileaks, and then, after the blogger started receiving donations to finance her legal struggle, the store removed the complaint and made a statement apologising and promising more awareness to the online world.

    Nice story, eh?

    Long version, start here:
    http://88jc.sl.pt

  8. Pingback: when social media attacks | 香港新媒體協會

  9. Pingback: Column Five Media

  10. Pingback: Reti | PerformingMediaLab/Pie

Search Social Studies

Looking for something in particular? Use the search box to find what you’re looking for.

  • Last Tweets

    Refresh
    kkemenczykkemenczy: RT @prezi: We <3 our customers and we're not afraid to show it! "2013 Love Your Customers Award Winners" http://t.co/08ruHXqe10 via @getsatisfaction
    1 hour ago from Twitter for iPhone
    steven_palsteven_pal: RT @WendySLea: Our nerds love building stuff! Updated Design, Flat Aesthetic + more Data in Our Mobile Experience @getsatisfaction http://t.co/WhRb6Zd0Qf
    12 hours ago from TweetDeck
    WendySLeaWendySLea: Our nerds love building stuff! Updated Design, Flat Aesthetic + more Data in Our Mobile Experience @getsatisfaction http://t.co/WhRb6Zd0Qf
    13 hours ago from Tweet Button
    WendySLeaWendySLea: Get Satisfaction product progress! Localized Engage Widgets are Here! via @getsatisfaction http://t.co/l2miLYuquF @getsatisfaction
    14 hours ago from Tweet Button
    KristenGastaldoKristenGastaldo: RT @getsatisfaction: Who took home 2013 Love Your Customer Awards? @blackbaud @SPS_Commerce @citrixonline & @kristengastaldo to name a few http://t.co/dCox0ej7x0
    14 hours ago from web

  • Archives