Lots of companies are using Get Satisfaction customer communities to improve resolution time for customer support inquiries. What would you say if you went from 60% of customer support calls being resolved on the first call to 98%? And their implementation time? A matter of weeks. We said ‘holy cow!’ and interviewed short-term lending company Mogo on how they did it. Here’s a link to the full case study. Here’s a link to the full press release (also embedded below):
Indeed, a fantastic and very useful summary – thanks so much. Wish I’d seen it earlier in the week when I was writing an article on related issues.