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  • Yearly Archives: 2011 Feed Subscription


    The Problem With ‘No Problem’

    I don’t know who started using this response for customer service. I would like to find the person who said it first and ask what they were thinking? How did “no problem” enter the conversation? Let’s say you go into a department store and ask, “could you ring up my purchases?” The response is often,...
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    2012 Predictions

    It’s the time of year when predictions are thrown out left and right, so in keeping with the spirit I have put together a list of things I would like to see happen in the year ahead. The Business of Social Networks: We have seen a coalescing of business models form around social networks and...
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    Happy Holidays from Get Satisfaction

    Last year we regaled you with an infographic chronicling the growth of the previous year – here’s an update snapshot at the year that was (and still is for a few more days). Click for big-ass view: Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do...
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    Forrester: Enterprise Social Software Market Sizing

    Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to...
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    Mobile Support is Here!

    Whew! Our non-stop hit parade of new features continues: Introducing Get Satisfaction Mobile! Get Satisfaction puts you where your customers are – and increasingly, your customers are everywhere! They can get answers to their questions about your products at that crucial moment: in the store or right when they need help. Installation? Schm-installation! Get Satisfaction...
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    In Good Standing: Corporations With the Best Reputations

    Despite bitter lawsuits and a slumping economy, Americans are slowly regaining trust in big brands. The 2011 Harris Interactive Reputation Quotient Study measured the perception of corporate reputations based on factors varying from social responsibility to workplace environment, and discovered that there are select few names that successfully understand true needs and desires – from...
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