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  • Monthly Archives: January 2011 Feed Subscription

    Revolutionizing Customer Service is a Dance for Two

    Today’s guest blogger is Guy Winch, author of the new book The Squeaky Wheel: Complaining the Right Way to Get Results: The most challenging aspect of complaint handling for companies and their customer service employees is the negative psychological mindset most customers bring to these interactions. Companies that offer outstanding customer service typically do so...
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    April 6th –Community College: Best Practices – Community Curation

    Upcoming Webcast: Community College: Best Practices – Community Curation Join Get Satisfaction co-founder Amy Muller for a walk through on how to keep your community a well-groomed source of information for your customers. You’ll also get best practices tips from a guest community manager. Wednesday, April 6th
@ 10am Pacific/1pm Eastern 1 hour session Register now...
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    Winning an Award Isn’t Cool. You Know What’s Cool? Your Customers Winning Awards.

    Voting for the Crunchies ended last Wednesday and winners were announced Friday. And while Get Satisfaction won’t be bringing home a monkey trophy this year, we’re not crying ourselves to sleep over it. Why? Because we have something even more exciting to celebrate: our customers winning awards! Kiddicare, the UK’s number one online retailer, has...
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    Community Manager Insights 2011

    Our celebration of Community Manager Appreciation Day continues… (you saw the infographic, right?) We asked the top community managers across the web to give us their insights from the past year as well as what they see on the horizon for 2011. Intro by Jeremiah Owyang from Altimeter Group (thanks!). For full screen, click Menu...
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    Inside the Mind of a Community Manager

    In honor of Community Manager Appreciation Day we’ve prepped this infographic taking you inside the mind of today’s community manager. Click for full size: Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Get Satisfaction Reports Record Growth, Expansion into Salesforce.com and Facebook and a New VP of Sales

    We just released our 2010 report for the past year’s growth and expansion. The juicy press release is below. Key points: Sales up over 200%, with over 1,600 paid accounts Monthly unique visitor traffic reached 4.9 million across the Get Satisfaction network with over 47,000 companies Key verticals include consumer packaged goods, consumer electronics, and social gaming...
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