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  • Daily Archives: January 24, 2011 Feed Subscription


    Winning an Award Isn’t Cool. You Know What’s Cool? Your Customers Winning Awards.

    Voting for the Crunchies ended last Wednesday and winners were announced Friday. And while Get Satisfaction won’t be bringing home a monkey trophy this year, we’re not crying ourselves to sleep over it. Why? Because we have something even more exciting to celebrate: our customers winning awards! Kiddicare, the UK’s number one online retailer, has...
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    Community Manager Insights 2011

    Our celebration of Community Manager Appreciation Day continues… (you saw the infographic, right?) We asked the top community managers across the web to give us their insights from the past year as well as what they see on the horizon for 2011. Intro by Jeremiah Owyang from Altimeter Group (thanks!). For full screen, click Menu...
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    Inside the Mind of a Community Manager

    In honor of Community Manager Appreciation Day we’ve prepped this infographic taking you inside the mind of today’s community manager. Click for full size: Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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