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  • Inside the Mind of a Community Manager

    In honor of Community Manager Appreciation Day we’ve prepped this infographic taking you inside the mind of today’s community manager. Click for full size:

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    Wendy Lea

    About Wendy Lea

    Wendy Lea is the CEO of Get Satisfaction. Wendy currently serves as an angel investor, strategic advisor and board member for a long list of startup companies. Wendy chairs the board for women’s entrepreneur group Watermark and serves on the board of Silicon Valley Social Venture Capital (SV2.org) and Corporate Visions. She has been recognized as a Top 100 Woman of Influence in Silicon Valley and was awarded the Watermark’s “Woman Who Made Her Mark” award.


    1. Can I get this in poster-size? Happpy Community Manager Appreciation Day!!

    2. great design. i would love to be able to print a poster version of this.

    3. This is a great info graphic! It’s rather hard to see on this website, but fantastic and very accurate view!

    4. …and, most important apparently, a community manager needs to wear the same glasses as all other trendy people, because even hipsters are sheeps.

    5. Very cool. I, too, would dig this as a poster. Although some days I feel the Pinata should be bigger. ;)

    6. Love it! Beautiful representation of how a Community Manager’s mind works. As a CM (and someone who employs CMs) I couldn’t agree more!

    7. I can “SO” appreciate this! Thanks!

    8. Agree with Kelly; this would make a great poster! One that should be distributed at the upcoming Community Management Workshop at WOMMA’s School of WOM conference, May 9-11!

    9. Good News! We’re getting these printed (18 X 24). We should have them in the next week or two. – Keith (keith@getsatisfaction.com)

    10. Awesome display…I concur with wanting a poster size version

    11. great design. i would love to be able to print a poster version of this.

    12. This is amazeballs. I will take a poster AND a crush trolls shirt!

    13. Love the design! Plz make a poster format! I feel related to that guy :P

    14. I’m going to print out this poster. It’s brilliant!

    15. It’s a pretty good idea to bring this out on a poster.

    16. Any news about the poster?

    17. Hahaha this is going to be my screensaver :D

    18. This a want poster size in my room..

    19. Great idea! Could you make me one aswell!?

    20. I already have printed. the design was very nice and I couldn’t wait. so I just did it for myself.

    21. So, wait. Are we able to get this as a poster? My cube needs some personality.

    22. I also want a poster of it! I tried to print it but a have a cheap printer so it´s not nice :P

    23. Totally right! It’s a nice read, I love it when you said we have to fart glitter and rainbows that’s totally right. And everything that’s being said there is absolutely perfect gotta put this into practice!

    24. Great graphic. Who creates these? Talented person either way.

      I’m loving the way companies are using infographics more and more to pull people towards their services, so much better than spamming my inbox. Keep it up.


    25. Pinata and gardener hahahaaaa love the way how you say it.

    26. I supose this picture make´s no sense? If it’s ment as a joke… man you’ve got me :P. Btw I love the Spam Warrior the most.

    27. Great post!

      I’m the community manager at Uptown Treehouse, managing properties for brands like Microsoft and AMC. I have had a great time learning about this industry and trying to become and expert in it.

      Connect with me on Twitter @Lauramkim
      or visit my social media marketing blog: http://www.LauraKim-PR.tumblr.com

    28. This is fantastic and very accurate view!

    29. the persoon who did this is a talented person for sure. but after seeing this i know that i must do something on the part traffic cop of mine , becase mine, navigates me to the wrong persons instead of the right ones :D

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