• Monthly Archives: March 2011 Feed Subscription


    Infographic: The Price of Bad Customer Service

    In past infographics we’ve explored the fastest ways to lose customers and even the elements of good customer service. Today we take a look at the impact of bad customer service on your bottom line. (click below for big, readable version)     Subscribe to the Social Studies blog for the tools to unleash the...
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    Welcome Barry Chubrik, Our New VP of Finance and Operations

    We’re proud to announce another fantastic addition to the Get Satisfaction family. Please welcome Barry Chubrik our new VP of Finance and Operations! Barry Chubrik joined Get Satisfaction from Azure Capital Partners, a San Francisco based venture capital firm, where he focused on software, Internet, & digital media investment opportunities, including investing in Get Satisfaction.  While...
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    3 Ways Online Customer Service Boosts Sales

    [Our latest guest post is from Marsha Collier, author of The Ultimate Online Customer Service Guide:] Whether you’re selling online, or you’re a brick-and-mortar just getting your business on the web, you’ve got some basic chores to do before you jump into Social Media. I know all the “experts” are telling you to rush into...
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    May 4th – Community College: Community Management Best Practices Guide

    Upcoming webcast: In this webcast, co-founder Amy Muller will unveil our Community Management Best Practices Guide. This document is a portal to everything you need to know about our platform, the features available to you and our recommendations for setting up and maintaining a successful and thriving community.   Wednesday, May 4th @ 10am Pacific/1pm...
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    May 18th – Our Roadmap for 2011: Looking to Q2

    Upcoming webcast: Get Satisfaction CTO and co-founder Thor Muller takes you on a tour of the great things we rolled out last quarter and what to expect in the coming months. Wednesday, May 18th @ 10am Pacific/1pm Eastern Half hour session Register now for this free session http://gotomeeting.com/register/958660262   Subscribe to the Social Studies blog...
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