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  • Monthly Archives: June 2011 Feed Subscription

    Infographic: What Makes People Want to Follow a Brand?

    Without a doubt, a positive online brand experience creates loyal customers. As several studies have discovered, the majority of consumers who engage with a brand in the digital space – whether by participating in a contest or by ‘liking’ a brand on Facebook – tend to not only purchase the products, but also make recommendations...
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    August 17th: Community College: Best Practices – Creating a Negativity Plan

    Upcoming webcast: For as long as there has been Internet, there has been negativity on the Internet. Join Get Satisfaction’s Drew Olanoff for an in-depth discussion on how to plan for and deal with criticism in your community. Hint: the answer is not “rapidly deleting all negative topics and comments.” Wednesday, August 10th @ 10am...
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    Welcome Our New Director of Community Management: Drew Olanoff!

    Our team of superstars continues to grow! Please welcome our new Director of Community Management, Drew Olanoff! He’s pretty darn awesome and we have video evidence to prove it: Drew will be hosting our Best Practices 102 webcast tomorrow morning. Click here to register. You can learn more about Drew at his blog, his non-profit project...
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    Get Satisfaction Makes Social Customer Support Easy with Updated Facebook App for Fan Pages

    We’ve got some fantastic updates to our Facebook app to announce! Update: Coverage on TechCrunch,  Mashable and our partner Involver’s blog. We first launched our Facebook app back in March of last year. Our Facebook app was the first app to integrate social support into the Facebook Fan Page, bridging the community and Facebook. But the...
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    VolunteerMatch Community Launches!

    Please welcome one of our newest communities: VolunteerMatch! VolunteerMatch (volunteermatch.org) strengthens communities by making it easier for good people and good causes to connect. They offer a variety of online services to support a community of nonprofit, volunteer and business leaders committed to civic engagement. The popular service welcomes millions of visitors a year and...
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    Brands That Do Customer Service the Right Way

    We’ve looked at the price of bad customer service, customer relations fiascoes, the fastest ways to lose customers and even what makes good customer service. Temkin asked 6,000 US consumers to rate their interactions with different brands and how they feel about their favorite (and least favorite) companies. Amazon at the top (again!). Subscribe to...
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