• Social Studies Blog. How to succeed in social business.
  • Brands That Do Customer Service the Right Way

    We’ve looked at the price of bad customer service, customer relations fiascoes, the fastest ways to lose customers and even what makes good customer service. Temkin asked 6,000 US consumers to rate their interactions with different brands and how they feel about their favorite (and least favorite) companies. Amazon at the top (again!).

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    Wendy Lea

    About Wendy Lea

    Wendy Lea is the CEO of Get Satisfaction. Wendy currently serves as an angel investor, strategic advisor and board member for a long list of startup companies. Wendy chairs the board for women’s entrepreneur group Watermark and serves on the board of Silicon Valley Social Venture Capital (SV2.org) and Corporate Visions. She has been recognized as a Top 100 Woman of Influence in Silicon Valley and was awarded the Watermark’s “Woman Who Made Her Mark” award.


    1. Great post. Good to know amazon still rocks, always had great service.

    2. It surprises me that Amazon ranks first, since its relies on selling stuff through the internet. Oh well, i dont have experience with it, since im from the Netherlands

    3. very useful information for our bussines, thx

    4. Altough Amazon is on top (excellent service) Kolh’s not that far away. Some people might even say that kolh’s will rise above amazon! Anyhow these are only speculations people…

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