Without a doubt, a positive online brand experience creates loyal customers. As several studies have discovered, the majority of consumers who engage with a brand in the digital space – whether by participating in a contest or by ‘liking’ a brand on Facebook – tend to not only purchase the products, but also make recommendations to their friends and family. Click below for big-ass version.
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Last TweetsTweakernomore: RT @GoToMeeting: Passionate about your product or service? See how @GetSatisfaction shows that passion to customers. http://gotom.tg/175tVMw
1 week ago from websocial_edge: Community Managers play multiple roles each day. We love this infographic via @getsatisfaction #cmgr #socbiz ^KC http://t.co/KkDbw3LmC5
1 week ago from webgetsatisfaction: Such fun toys! RT @catykobe Hey @getsatisfaction #cmgr's... checked out Members Explorer in GS Labs yet?! http://t.co/nYds0b1F6m
1 week ago from HootSuitelisab88: RT @catykobe: Hey @getsatisfaction #cmgr's... have you checked out Members Explorer in GS Labs yet?! http://t.co/WP0p2rQYj1
1 week ago from Twitter for iPhone
The “in” Crowd
“Hi Aaron, That is so true! Nobody wants to talk to the customer service robot of doom (dun, dun, dun),...”
“One of the things that I appreciate about Zendesk, GetSatisfaction, LiveChat and other systems is that they show a little...”
“Hi Saurabh, you are exactly right! The shifting expectations of customers can be a lot for companies to wrap their...”
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- in Customer-Centric Companies Reap More Value
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