MicroPlace’s mission is to help finance the fight against global poverty – inspiring individuals to invest in the world’s working poor so their investment portfolios can make a positive difference in the world. Investors who come to the MicroPlace website can start investing with as little as $20. Once they’ve invested, they can earn quarterly interest and, at maturity, choose to either reinvest or get repaid. Funds raised through the sale of the investments are used by the investment issuer to finance projects that provide financial services to poor people. They recently launched their Get Satisfaction community to engage their customers and add even more in-depth support and community spirit to their cause.
Here’s the MicroPlace community out of the box with Get Satisfaction’s default styling:
MicroPlace Community with Default Styling
MicroPlace wanted their community to echo the branding and palette of their homepage, shown here:
Using Get Satisfaction’s custom styles they adapted their brand and color palette from their main site and re-skinned the community:
MicroPlace Community with Custom Branding and Styling
They even got the footer to match the MicroPlace website:
Users can access the community through several entry points:
Community Links from the Main Site
The Community page on their main site takes users to a landing page that features their Get Satisfaction Community, social media call-outs to Twitter and Facebook, and links to the blog.
Recent Ideas on the MicroPlace Help Page
The most recent ideas bubbling up in the community are featured on the help pages of MicroPlace’s main site. They used our API to weave in the most recent ideas from the community. Here’s the Get Satisfaction API documentation. You can also use the Topic List widget to get the same behavior without having to use the API.
The ‘Add my Idea!’ button simply links to the community’s ideas list with the Add a Topic form ready for receiving a new idea. This link is your community’s URL + /topics/new?topic%5Bstyle%5D=idea
Search the Community from the MicroPlace Main Site
A search box helps customers query the community from the main site. If a question has been asked before, the related topics display. If the question is new, the customer can start a new topic. This was also implemented with the Get Satisfaction API. You can also use the Satisfaction Search widget.
We’ll report back on MicroPlace’s success as they further integrate their community with their site!