We launched another fantastic integration today: Reach and Reward! Here’s the scoop from our partner MePlease:
MePlease and Get Satisfaction‘s joint product, Reach and Reward, connects a brand’s customer to a Get Satisfaction powered FAQ page and also gives them the opportunity to ‘Like’ the brand on Facebook. As soon as the customer ‘Likes’ the brand a reward, such as a free gift is sent to their device, which can be redeemed, using the unique barcode issued and tracked by the MePlease platform. The MePlease and GetSatisfaction product works on over 6000 devices, facilitates easy opt-ins and sharing through social media channels, and can track a customer’s social media journey so brands can identify brand champions. It can also gather valuable demographic data about customers, which can be integrated into a brand’s CRM system, such as Salesforce.com.