• Social Studies Blog. How to succeed in social business.
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    Intuit’s Mint.com Wins Forrester Groundswell Award for Excellence in Social Business

    HUGE congrats to our friends at Mint.com for winning Forrester’s coveted Groundswell award! From the press release on Marketwatch: Mint.com and Get Satisfaction developed a program in 2010 that allows users to obtain answers, share ideas and connect with each other — all without leaving their Mint account. The result was a friendly online forum...
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    Fresh From The Satisfactory: Introducing Multiple Language Support

    One of our most-requested features is now live and ready to rock! Get Satisfaction communities can now be created in seven new languages: Spanish, French, Portuguese, German, Italian, Swedish and Dutch. Want to know more? Contact us today to learn more about bringing a global audience to your community. See it in action: Check out...
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    Infographic: Bad Service Blues

    Recently, Accenture performed a global study that focused on shifts in customer and brand relationships around the world based on the perception of customer service. What can service providers glean from these assessments and how can they ove the customer experience in a positive direction? Subscribe to the Social Studies blog for the tools to...
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    Atlassian Launches OnDemand Platform Featuring Get Satisfaction’s JIRA Integration

        Another fantastic integration rolls out of The Satisfactory – we’ve just released a new integration for Atlassian’s popular project tracking software JIRA – just in time for the launch of their new OnDemand platform: Atlassian OnDemand is a new software as a service (SaaS) offer that allows software development and project teams to...
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    CRM Idol Heats Up! Here’s Our Video:

    As part of being in the final four of CRM Idol, we’re required to submit a video showing what makes Get Satisfaction excel in the arena of customer relationship management: 1. Vote for us! https://www.surveymonkey.com/s/QFVQVTQ 2. Enjoy our video profile: http://www.youtube.com/watch?v=PH0I9G8d2NU Subscribe to the Social Studies blog for the tools to unleash the power of customer...
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    Facebook Dumps the Discussion Tab (And We Can Help)

    One of the earliest Facebook fan page features was the Discussions tab, where customers could participate in threaded discussions with you and each other. At the beginning of this month, Facebook announced they were dumping the Discussions tab, thinking that its better to move customer conversations to your company’s fan page Wall. We beg to...
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