Infographic: Bad Service Blues
Recently, Accenture performed a global study that focused on shifts in customer and brand relationships around the world based on the perception of customer service. What can service providers glean from these assessments and how can they ove the customer experience in a positive direction?
Categories: Infographics, Social Support
interesting. Too bad you don’t provide the URL to the Accenture study itself ;-)
by stan on Nov 2, 2011 at 12:01 am
Hey Stan – here’s the URL to Accenture’s report – http://www.accenture.com/us-en/Pages/insight-accenture-customer-satisfaction-survey-2010-summary.aspx
by Andy Wibbels on Nov 2, 2011 at 10:30 am
[...] Infographic: Bad Service Blues: A Global Perspective [...]
by Bad Service Blues: A Global Perspective [INFOGRAPHIC] on Nov 3, 2011 at 9:48 am
[...] this infographic based on data compiled by leading management consulting firm Accenture over at GetSatisfaction.com we knew we had to share it with our loyal 123Print Blog readers. Sure, they’re probably talking [...]
by Infographic: Bad Service Blues | The 123Print Blog on Nov 3, 2011 at 12:52 pm