• Monthly Archives: November 2011 Feed Subscription


    Mobile Support is Here!

    Whew! Our non-stop hit parade of new features continues: Introducing Get Satisfaction Mobile! Get Satisfaction puts you where your customers are – and increasingly, your customers are everywhere! They can get answers to their questions about your products at that crucial moment: in the store or right when they need help. Installation? Schm-installation! Get Satisfaction...
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    In Good Standing: Corporations With the Best Reputations

    Despite bitter lawsuits and a slumping economy, Americans are slowly regaining trust in big brands. The 2011 Harris Interactive Reputation Quotient Study measured the perception of corporate reputations based on factors varying from social responsibility to workplace environment, and discovered that there are select few names that successfully understand true needs and desires – from...
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    Fresh Out of The Kitchen: Get Satisfaction for HootSuite

    We’re happy to announce another blockbuster integration to help you track engagement and respond to community topics faster than ever. Introducing Get Satisfaction for HootSuite. Whether your customers use Facebook, Twitter, or other social channels, Hootsuite provides one place to keep up with all of these streams of information. Now, your Get Satisfaction customer conversations...
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    Get Satisfaction and BPMOnline win CRM Idol 2011

    Fantastic news! The winners for this year’s CRM Idol have been announced! We won for the Americas region and for EMEA, BPMOnline: Our first ever winners were chosen by thousands of voters — to overuse the term, crowdsourced by them — and by the extended judges panel which consisted of subject matter experts and thought...
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