Despite bitter lawsuits and a slumping economy, Americans are slowly regaining trust in big brands. The 2011 Harris Interactive Reputation Quotient Study measured the perception of corporate reputations based on factors varying from social responsibility to workplace environment, and discovered that there are select few names that successfully understand true needs and desires – from the inside out.
Search Social Studies
Looking for something in particular? Use the search box to find what you’re looking for.
Last TweetsMeloMaino: RT @WendySLea: RT @catykobe: 2013 Love Your Customers Award Winners: http://t.co/PPKDBzgZUq I love @getsatisfaction customers! #GetSuccess
28 minutes ago from Twitter for iPhoneWendySLea: The golden question --> How to Create True Customer Advocates via @HarvardBiz http://t.co/Y6gV7TII3U #custserv #cmgr @getsatisfaction
36 minutes ago from HootSuiteGSFNHelp: We're excited to share that our Engage Widgets are now available in all 11 languages on @getsatisfaction: http://t.co/33m25gifUR
2 hours ago from Bufferdomlen: RT @SonosSupport: We love your idea, @domlen! We've shared your thoughts with our #GetSatisfaction community! http://t.co/WvEryC8EV7
3 hours ago from TweetDeck
The “in” Crowd
“Hi Saurabh, you are exactly right! The shifting expectations of customers can be a lot for companies to wrap their...”
- Hanna J
- in Customer-Centric Companies Reap More Value
“Hi Elaine, Thanks so much for bringing up that point! You definitely taught this social media marketer something new today...”
“"But today’s social customers expect access to these departments anyway, and they expect it to be immediate, transparent, and comprehensive....”
Do you like us?