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  • Monthly Archives: December 2011 Feed Subscription

    The Problem With ‘No Problem’

    I don’t know who started using this response for customer service. I would like to find the person who said it first and ask what they were thinking? How did “no problem” enter the conversation? Let’s say you go into a department store and ask, “could you ring up my purchases?” The response is often,...
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    2012 Predictions

    It’s the time of year when predictions are thrown out left and right, so in keeping with the spirit I have put together a list of things I would like to see happen in the year ahead. The Business of Social Networks: We have seen a coalescing of business models form around social networks and...
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    Happy Holidays from Get Satisfaction

    Last year we regaled you with an infographic chronicling the growth of the previous year – here’s an update snapshot at the year that was (and still is for a few more days). Click for big-ass view: Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do...
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    Forrester: Enterprise Social Software Market Sizing

    Forrester recently released a report that, among other things, forecast the size of the enterprise social software market to grow to $6.4b in 2016. Here is a link to the original publication, however a summary of the research can be found here. I tend to follow these markets and research like this is interesting to...
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