• Social Studies Blog. How to succeed in social business.
  • Jeff Nolan

    About Jeff Nolan

    Overarching responsibility for Product & Solution Marketing, Partner Marketing, and Demand Generation across all products and services, including next generation IAM platform.

    2 Comments

    1. The employee is at the center of the technology, but in this iteration, the employee has the luxury of free will to contribute to the company’s success in a variety of ways without being boxed into a prescribed business process or function. Only enterprise social software has been able deliver this benefit on a large scale. Plus, results are compounded by the network effects.

      I agree with you too on introducing the customer more directly into the equation. Saw a startup (is it competitive with GS?) that was recently launched to connect customers with experts when customer support has broken down for them. http://www.insidr.com/ Very interesting opportunities to fix what has been broken with traditional CRM and customer support for a long time. Exciting times.

    2. Jeff Nolan

      Hi Susan,
      I checked out Insidr, that’s an interesting concept… reminds me of FastCustomer. I asked a question, interested to see how quickly/completely I get a response.

    Leave a Reply

    Your email address will not be published.

    You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

    Scroll To Top