• Social Studies Blog. How to succeed in social business.
  • Monthly Archives: January 2012 Feed Subscription


    Gradle Roadmap and Community Integration

    Gradle is an open source build system that can automate the building, testing, publishing, deployment and more of software packages or other types of projects such as generated static websites, generated documentation or anything else. The company behind Gradle is Gradleware and they are a Get Satisfaction customer. I recently discovered how they are presenting...
    Read More »

    Community Manager Appreciation Day 2012 #cmad

    On the fourth Monday of the new year, we take some time to celebrate and recognize the thousands of community managers on the front lines of customer service and social business.  Our ‘Inside the Mind of a Community Manager’ infographic (on the right, click to view) is still one of our most popular infographic ever....
    Read More »

    Get Lucky: How to Prepare for the Unpreparable

    Last month, we told you about the upcoming book from our co-founders Thor Muller and Lane Becker, Get Lucky: How to Put Planned Serendipity to Work for You and Your Business. We snagged an exclusive first-look at what is sure to be the hot business bestseller this spring: (available for pre-order now) The audience greeted the...
    Read More »

    Infographic: How Brands Listen in the Digital Age

    In the age of Facebook and cloud computing, listening to customers is more important than ever. It sounds simple enough, but there are tweets, online comments, and various other channels of digital communication to pay attention to. A 2011 Dell-commissioned Forrester Consulting survey of 200 US-based companies explores how organizations have implemented listening and digital...
    Read More »
    Scroll To Top