• Social Studies Blog. How to succeed in social business.
  • Community Manager Appreciation Day 2012 #cmad

    On the fourth Monday of the new year, we take some time to celebrate and recognize the thousands of community managers on the front lines of customer service and social business.  Our ‘Inside the Mind of a Community Manager’ infographic (on the right, click to view) is still one of our most popular infographic ever.

    Monday’s big event: GetSat co-founder and Chief Community Officer Amy Muller, will be joining a cadre of community management experts on a Google Hangout sponsored by Dell. Click here for full details on Facebook or on Dell’s Google+ page.

    Track today’s festivities on Twitter using hashtag #cmad.

    Stay connected throughout the year with the Community Manager, Advocate and Evangelist group on Facebook.

    Join our community manager training course that starts in February, led by Robbin Tippins, author of Community 101. Full details…

    Our annual survey: We also take a look inside the minds of some of the top community managers in the industry to see what trends they see on the horizon, their greatest challenges and their biggest victories of the past year. We cooked that down into our 2012 Community Manager Insights.

    You can see the insights in a Facebook photo album, on our Google+ pageSlideshare or just browse below:

    Keep reading…


    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations.

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    Wendy Lea

    About Wendy Lea

    Wendy Lea is the CEO of Get Satisfaction. Wendy currently serves as an angel investor, strategic advisor and board member for a long list of startup companies. Wendy chairs the board for women’s entrepreneur group Watermark and serves on the board of Silicon Valley Social Venture Capital (SV2.org) and Corporate Visions. She has been recognized as a Top 100 Woman of Influence in Silicon Valley and was awarded the Watermark’s “Woman Who Made Her Mark” award.


    1. Thank you so much.

      This is a great article! Its an honor to have the quotes up there with such great companies!


    2. Enjoyed the slides and points raised. Indeed, Community Managers must pack plenty of nuance into their toolkit.

      I’ve shared a few of my fave tips for using HootSuite to engage, monitor and measure community at: http://blog.hootsuite.com/community-manager-day-cmad/

      Take a look and make sure to ask for special treats if you are a Community Manager.

      PS Did you know HootSuite has a Get Satisfaction app ready for you?

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