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    How Facebook, Twitter and Get Satisfaction Open Minds by Adding Constraints

    Last month, we published an excerpt from the first chapter of the upcoming book from our co-founders Thor Muller and Lane Becker, Get Lucky: How to Put Planned Serendipity to Work for You and Your Business. This week we feature a portion of chapter 6, on the Skill of Activation. Don’t miss their book signing...
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    The 2012 ‘Love Your Customers’ Awards #smw

    After last month’s Community Manager Appreciation Day party and the release of our insights survey, we decided to keep the celebration going – and just in time for Valentine’s Day (and Social Media Week)! Presenting: The Love Your Customers awards celebrate daring feats of customer empowerment and support, the awards recognize companies and individuals for...
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    It’s Not Me, It’s You: Consumers Breaking Up With Brands

    The dark side of Valentine’s: Why are consumers breaking up with brands? According to an ExactTarget study (download the white paper), 77% of US online consumers admit they’ve become more cautious about giving companies their email address. Now, popular brands are wondering if social media is the way to a customer’s heart. But before companies...
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    Brands Are Lies

    Last week, I was in Atlanta to support Brent Leary’s Social Business Atlanta event. When Brent called me last year and said he was putting together an event I said “sign us up” without even knowing what he was planning. I trust Brent and have confidence in his ability to pull together an interesting roster of...
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