The dark side of Valentine’s: Why are consumers breaking up with brands? According to an ExactTarget study (download the white paper), 77% of US online consumers admit they’ve become more cautious about giving companies their email address. Now, popular brands are wondering if social media is the way to a customer’s heart. But before companies find themselves all a-Twitter they should first gauge what interactions will make them “the going steady type” or “the overbearing ex.” Click below for the big-ass version:
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Last TweetsTheWritersDoula: I got tired of how @uservoice fell short of @getsatisfaction. So I wrote about why doing user feedback right matters: http://t.co/GNXqj05rpE
2 minutes ago from webPlace_Shifting: Another Slingbox or Belkin?: You can read my review of the Slingbox 350 vs Belkin @TV here: https://getsatisfaction… http://t.co/KxSKXBDZuY
4 hours ago from Googleiaindooley: hey @newsblur do you not have a help email address for premium members instead of getsatisfaction?
9 hours ago from HootSuitePageViral: RT @AMA_Marketing: "Customer Communities as #WOM #Marketing" http://t.co/UngV787X05 via @getsatisfaction #LeadGen
17 hours ago from RoundTeam
The “in” Crowd
“Hi Saurabh, you are exactly right! The shifting expectations of customers can be a lot for companies to wrap their...”
- Hanna J
- in Customer-Centric Companies Reap More Value
“Hi Elaine, Thanks so much for bringing up that point! You definitely taught this social media marketer something new today...”
“"But today’s social customers expect access to these departments anyway, and they expect it to be immediate, transparent, and comprehensive....”
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