• Social Studies Blog. How to succeed in social business.
  • Monthly Archives: March 2012 Feed Subscription


    We’re Honored to Be Selected as One of the ‘Best Customer Service Apps’ by Software Advice!

    Last week, CRM analyst Lauren Carlson from the blog Software Advice wrote a great post about the rise of mobile customer service, citing a recent Call Center Times report that 78% of consumers now use mobile devices for customer service. We’re thrilled to top Lauren’s list of best mobile customer service apps! At Get Satisfaction...
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    April 3rd: How to Succeed as a Permeable Organization: A Q&A With Dell’s Community Mastermind, Bill Johnston

    Click here to register for this free session. Social business challenges us to tear down the high castle walls that separate employees from customers, and replace these walls with a new openness to pervasive customer involvement. By developing the skill of permeability we can allow ideas and experiences to flow in and out of our organizations, helping...
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    New Webinar Replay

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Motion: The First Skill of Planned Serendipity

    Last month, we published an excerpt from the sixth chapter of the upcoming book from our co-founders Thor Muller and Lane Becker, Get Lucky: How to Put Planned Serendipity to Work for You and Your Business. This week we feature a portion of the chapter on Motion: The First Skill of Planned Serendipity. Make sure to...
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    Social Business Means Putting Customers First

    Social communities are instrumental to both social media and customer support strategy Jive’s announcement this past week to focus more on Social Customer Service is further validation that customer communities are instrumental to both social media (marketing) and customer support strategy. Employee collaboration software offers an array of benefits for companies but increasingly what they...
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    June 5th: Product Demo – Get Satisfaction Engage

    Upcoming webcast: On May 30th, we released Get Satisfaction Engage: a new widget architecture that gives companies the ability to quickly create and change widgets that carry a seamless in-brand and in-application experience. In this webcast, we will give you an overview of these new widgets and show you how to set them up in...
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