Last week, CRM analyst Lauren Carlson from the blog Software Advice wrote a great post about the rise of mobile customer service, citing a recent Call Center Times report that 78% of consumers now use mobile devices for customer service. We’re thrilled to top Lauren’s list of best mobile customer service apps!
At Get Satisfaction our mission from day one has been to help bring companies closer to their customers. Whether to answer customer support questions, get feedback on product features or drive brand advocacy, an open dialog with customers is key. And we know that mobile is the fastest growing channel of consumer interaction, and our mobile solution is as intuitive and easy to use as our online customer engagement platform.
Thanks for the vote of confidence Lauren!
Read the whole post here.
Well congratulations! Really happy to see companies making the effort to truy help their customers. So often you feel so lost as a customer and powerless.
Customer support is often underestimated by a lot of companies but is very important and the customer gives high value to it. Congratulations! You guys deserve it!