Over the past year, we’ve been heads down at The Satisfactory listening, learning, and creating our next big move in this hyperactive “social-everything” marketplace.
From the early days of Get Satisfaction, we’ve been consistent and deliberate with our “outside in/ everywhere” strategy. We knew customers wanted (and are now demanding) an open and transparent place to connect with other like-minded people. They want to have a conversation that results in a productive outcome that ultimately creates a trusted relationship with the products, services, and brands they care about. We bet on the notion that trusted online relationships are the foundation of any good business.
From the hottest start-ups like Flipboard and OMGPOP to trusted brands like Intuit’s Mint.com and Pampers, companies of all sizes join Get Satisfaction’s network of 65,000 communities because they want to connect with their customers. Because they, too, believe that trusted online relationships are the foundation of any good business. And now, we’re making it easier than ever for companies to bring community to their customers, anywhere they are.
Today, we are thrilled to announce Get Satisfaction Engage: a new widget architecture that gives companies the ability to quickly create and change widgets that carry a seamless in-brand and in-application experience.
With Get Satisfaction Engage, you can bring community to any (or every) page of your website with just a couple of clicks, exposing relevant conversations that benefit both you and your customers. With Get Satisfaction Engage, customers can engage in conversation with other customers without ever having to leave your website. Your customers will be able to see the hottest topics being discussed, vote on ideas, and discover content that will bring them closer to your product, your marketing content, or the help section of your site.
Get Satisfaction Engage is part of our Anywhere strategy: we enable companies to engage with their customers anywhere they are, whether it’s your website Facebook, search, or on a mobile device. Engage is in limited availability today and will be made available to all customers starting May 30th. You can see it in action on our website right now.
And as always, please visit our community for any questions, feedback, problems, or praise. We’ve built a world class customer engagement platform by listening to you and all of our customers, so let’s keep the conversation going.