• Monthly Archives: November 2012 Feed Subscription


    Using Community to Drive Revenue and Product Innovation: The Mindflash Story

    Mindflash is one of the leading providers of online training software, offering a web platform for companies to share knowledge and train employees easily. Mindflash manages all of the testing, content management, course management, and reporting, so companies are free to focus on developing their employees. Their customers include Elance and Autodesk. Watch these videos...
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    Mint.com Reduces Support Tickets by 75% with Get Satisfaction

    Mint.com is not your grandmother’s balance checkbook. Mint was in need of some fresh tools to serve its more than 7 million users. Their primary service allows users to track bank, credit card, investment, loan transactions and balances through a single user interface. Mint.com has received numerous awards such as Time Magazine’s 50 best websites...
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    Building Social into Your Call Center Efforts

    Contributed blog by Kate Webster from  ResourceNation.com Your call center may be the main way that your business communicates with the customer. It is essential for the call center to be helpful and friendly to those who are using your service and are looking for more information. However, with social on the rise, traditional methods...
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    10 Steps to a Thriving Customer Community

    We celebrated our 70,000th customer community last month. This is a big deal for those of us around here who still remember our roots as a scrappy company, built from the ground-up as a response to customer questions about our founders’ side project site, Valleyschwag. But we’re not just excited about 70,000 because of what...
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    Watch 24 Hours of Reality: The Dirty Weather Report

    Our friends at Ustream are bringing us this live online broadcast with former Vice President and Nobel Laureate Al Gore, beginning on November 14 at 8 p.m. EST and concluding on November 15 at 7 p.m. EST. Tune in to watch the stream! Streaming Live by Ustream 24 Events…24 Time Zones…24 Hours of Reality. Droughts,...
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