• Social Studies Blog. How to succeed in social business.
  • 10 Steps to a Thriving Customer Community


    Follow the 10 steps outlined in the eBook to build a thriving community.

    We celebrated our 70,000th customer community last month. This is a big deal for those of us around here who still remember our roots as a scrappy company, built from the ground-up as a response to customer questions about our founders’ side project site, Valleyschwag.

    But we’re not just excited about 70,000 because of what it means for our personal growth. Through those thousands of communities, we’ve learned hundreds of things about community, customer engagement, and social strategy.

    We’ve learned how to seed and curate content, the best ways to drive customers to a community, and how to deal effectively with negativity. This can be a lot of information, so we sifted through it and compiled our top 10 steps to a healthy, thriving community to help you build engagement with your customers at every stage of the customer life cycle..

    Don’t thank us. Thank our 70,000 community owners. Download 10 Steps to a Thriving Customer Community here.


    **Growing with Teamwork image courtesy of BigStockPhoto.com

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations.

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    Wendy Lea

    About Wendy Lea

    Wendy Lea is the CEO of Get Satisfaction. Wendy currently serves as an angel investor, strategic advisor and board member for a long list of startup companies. Wendy chairs the board for women’s entrepreneur group Watermark and serves on the board of Silicon Valley Social Venture Capital (SV2.org) and Corporate Visions. She has been recognized as a Top 100 Woman of Influence in Silicon Valley and was awarded the Watermark’s “Woman Who Made Her Mark” award.

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