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  • Yearly Archives: 2013 Feed Subscription

    Customer-Centricity is Challenging…and Attainable.

    What does it take to become a customer-centered company? It’s a question we think about a lot here at Get Satisfaction, and we wanted to know your thoughts…so much so that we offered a Kindle Fire to the person with the answer that most resonated with us and other community members (see more information about...
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    How to Host the Perfect Customer Experience

    Customer experience is all the rage now…and it should be, with recent studies showing that customer experience leaders outperform the S&P 500 by 28.5%. But what exactly is customer experience, and how can you distinguish your company as one of its leaders? With proper attention to the right details, it’s not as hard as it...
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    The Best Time to Start Swearing at Your Customers

    Most people believe that the best time to swear at your customers is never. But when you pry them, as I did at the Dreamforce conference in San Francisco, they loosen up and are willing to tell you how they feel about customers that aggravate them. Have you ever wanted to swear at your customers?...
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    Even Steve Jobs put customer experience before product.

    I just ran across this amazing video of Steve Jobs at The 1997 WWDC. It’s amazing to me, because I work at Get Satisfaction, where we provide customer experience software solutions. “What did Steve Jobs have to do with that?” you may ask… Quite a bit, I found out. I always felt that Steve Jobs...
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    Don’t Confuse Business Popularity with Influence

    “Customer experience is a collection of memories. What you want to do to build a remarkable company is to hire and keep memorable people, train them, give them the best tools, and then empower them to delight,” said Vala Afshar, Chief Marketing Officer for Extreme Networks. Afshar runs marketing now, but his previous ten years...
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    Deep Thoughts at Dreamforce 2013 (A Preview)

    This is the first video in our Deep Thoughts at Dreamforce Influencer Series. To click through the next videos, scroll to the bottom of this post.  One of our favorite things about Dreamforce (open bars and live music aside) is the people it draws and the wealth of knowledge, experience, and perspectives that they bring....
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