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  • Updates To Our Privacy Policy

    Get Satisfaction launched in 2007 as a consumer website with a mission to create better relationships between companies and their customers. More than 5 years later, our mission has not changed.  We still help companies and customers collaborate to answer questions, solve problems, and share ideas.  However, we are no longer simply a consumer website.  We are also a business application used by companies of all sizes to build better customer relationships.

    Today, we’re proud to say that we have thousands of paying customers:  companies that find value in having us create community-based customer experiences on their websites, mobile apps, and Facebook pages.  We strongly believe that this is a good thing for consumers.  It means that more and more companies have adopted our vision of having open, authentic, transparent conversations with their customers.  Because we create such a seamless experience, however, we have realized that in many cases end users may not understand who is providing the community and managing their data, Get Satisfaction or our customer.

    As a result, we have revised our Privacy Policy to let our end users know under exactly what circumstances we share their contact information with our customers. Our new policy explicitly states that that we will share an end user’s email address with our customer when they participate in that company’s community.

    For example, if a person asks a question in the Sonos community — let’s say his name is John — his email address will be shared with Sonos.  We believe that this will allow Sonos to provide a better community experience for John by providing answers that are more specific to who he is and what his needs are.  It also allows Sonos to reach out to John directly via email. Get Satisfaction will share John’s email only with the companies that have established the communities that he participates in.

    We are excited to announce these changes, which continue our mission of building good relationships between companies and customers.  We are also proud to have been awarded TRUSTe’s Privacy Seal signifying that our new Privacy Policy and our practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements, including transparency, accountability, and choice regarding the collection and use of your personal information.

    If you have any questions or feedback on these revisions to our Privacy Policy, please let me know!

    TRUSTe European Safe Harbor certification

    Barbara Walkowski

    Chief Operating Officer

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    Barbara Walkowski

    About Barbara Walkowski

    As Chief Operating Officer, Barbara manages the company's financial, human resources, legal, and facilities strategies and is responsible for building the operational infrastructure to grow the business.

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