• Social Studies Blog. How to succeed in social business.
  • Monthly Archives: May 2013 Feed Subscription

    Developing Customer Engagement in a 9 to 5 Community

    Our customers don’t use our product for fun. There, I said it. We don’t have a community of people who are obsessed with our brand, waiting with bated breath for the next release. We make business software. Our Blackbaud NetCommunity is made up of people who use our software at work. So how do we keep...
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    I Learned Everything I Need to Know about Online Customer Engagement in Kindergarten

    Remember when social media was brand new? When you added everyone who wanted to be your friend on MySpace, you didn’t have to worry about your bosses (much less your parents) snooping on you, and you actually accessed it all from your desktop (you know, a computer that doesn’t move). Ahhhh the good ole days....
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    Six Ways to Attract a Fanatical Brand Following

    In the age of social everything, word-of-mouth love from your customers is the best marketing you can ask for. Creating that kind of authentic, organic love between customers and brand can feel like a complex chemistry problem, but some companies are just.so.good.at it. You know who we mean—those companies whose customers rave about them, seek...
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    Announcing the 2013 Love Your Customers Award Winners

    It wouldn’t be a Get Satisfaction party without goodie bags, some surprises, and recognition of the people we love the most. No, not Rihanna…our Customers! Part of our commitment this this fabulous group of people is that we want to empower them with all the tools, best practices, and capabilities to achieve success supporting and...
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    Get Satisfaction Customer Summit: People + Knowledge + Community = Success

    Every once in a while, a company hits a milestone that truly makes a CEO stand back and smile. Our Customer Success Summit on May 2nd was one of those days. We spent the day with more than 150 of our customers and partners listening, learning, and sharing (essentially a live version of a customer...
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    Top Tech Support Professionals Share Insight and New Tools at TSW

    Last week about 800 of these support professionals gathered at the Technology Services Industry Association (TSIA) TSW Conference to discuss the changes going on in the industry, and the trends, tools, and best practices to help you navigate the new landscape. Get Satisfaction was a sponsor at this event, and we relished the opportunity to...
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