Today, we’re thrilled to announce that we’re rolling out two new products—the Manage Workspace and the new Community App. Together, these products improve the community experience for businesses and customers alike. A year in the works, these improvements are based on six years of input, ideas, and use cases that have come from thousands of our customers. Here are the details:
Replacing the “management view,” the Manage Workspace is a completely reimagined product that consolidates all the moderation and curation functions that a community manager needs in one place. With a brand new look and grid layout, it’s easy to view and reply to conversations, create custom filters, take bulk moderation and curation actions, route conversations to other staff, and lots more. This is the first of a series of new “workspaces” we’re releasing that are optimized for business users to create more efficient workflows. With Community Health Analytics and other admin and configuration tools, the Manage Workspace is part of our new Community Management Console.
The New Community Application
We’ve also continued our work on the new Community Application, built on responsive design principles so members view your community in a layout that’s optimized for any screen size they’re accessing it from. New features, like category pages and related content, help members navigate the community easily and find what they need even faster than before. Along with new features to help discover content, the experience is overall more human. Members can see who likes, follows, or even votes up ideas, making it a more personal experience.
The Community Effect
Community, as we’ve long envisioned, is so much more than a support forum and so much more valuable than social media alone. Instead, community is a way to transform your business by aligning around the voice of the customer. We call this the “community effect.” Keep an eye out for a new series of communication from us describing the community effect, what it is, and how to harness it.
We’re really excited for the rest of 2013 … we’ll be rolling out a series of product releases that together will comprise a whole new Get Satisfaction. Thank you for going with us along this journey, sharing your feedback, and helping us grow into the community platform we are today!