Customer experience is all the rage now…and it should be, with recent studies showing that customer experience leaders outperform the S&P 500 by 28.5%. But what exactly is customer experience, and how can you distinguish your company as one of its leaders? With proper attention to the right details, it’s not as hard as it sounds. The infographic explains how to pull it off without a hitch:
Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations.
Previous post link The Best Time to Start Swearing at Your Customers
Next post linkCustomer-Centricity is Challenging…and Attainable.