• Social Studies Blog. How to succeed in social business.
  • Customers Want Conversation, Not Tickets

    This cartoon is the fourth in our #CMAD inspired community management cartoons. Check back tomorrow for the 5th and final one!

    Customer support cartoon tickets

    When people have questions, feedback, ideas, or problems with your products or services, the last thing they want is to feel like a number at the end of your queue. Engage your customers in conversation to make them feel important, understand their issue clearly, and get the most value from the interaction with them. In the social age, this is the difference between a customer who sticks around and shares the tale of their positive experiences with your brand, and one who turns to the complaint channels like Twitter and Facebook. To learn more about providing the modern support customers want, check out our eBook, 5 Must Haves for Social Support.


    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations.

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    Hanna Johnson

    About Hanna Johnson

    Hanna is the Marketing Manager for Get Satisfaction. She spends her days connecting, educating, and inspiring curiosity in customers online and off. When she's not in the Satisfactory, she's likely on the move, seeking out new sights, flavors, and sounds. She blogs at TheRoadsToRoam.com.


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