This cartoon is the fourth in our #CMAD inspired community management cartoons. Check back tomorrow for the 5th and final one!
When people have questions, feedback, ideas, or problems with your products or services, the last thing they want is to feel like a number at the end of your queue. Engage your customers in conversation to make them feel important, understand their issue clearly, and get the most value from the interaction with them. In the social age, this is the difference between a customer who sticks around and shares the tale of their positive experiences with your brand, and one who turns to the complaint channels like Twitter and Facebook. To learn more about providing the modern support customers want, check out our eBook, 5 Must Haves for Social Support.