• Social Studies Blog. How to succeed in social business.
  • Hot off the Press from The Huffington Post: Top Community Trends Revealed in New Get Satisfaction Survey

    Earlier today an article came out in the Huffington Post from Vala Afshar, Chief Marketing Officer of Extreme Networks (Twitter: @ValaAfshar), previewing the results from our brand new survey on community market trends
    Sixqualities_infographic_1“Online communities are growing in popularity as companies increasingly rely on them for social customer support and service, marketing, sales, and product development. Communities are a vital element of the social business, enriching the customer experience and enabling co-creation of customer value.”
    Read more about the 6 Qualities of Great Online Customer Communities in the Huffington Post.
    Stay tuned for a lot more detail about the findings from our survey in the coming weeks! In the meantime, this article and infographic will get you started!
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    Serena Malkani

    About Serena Malkani


    1. Thank you to share this article from Huffington Post. I think it’s totally right because online communities have many benefits for brands. And social networks are not the best place to ask questions and get specific answers… It’s too social and dedicated to friends. Online community software is a great tool to improve engagement of customers and users. On online community software, we can create an online community regarding one brand or domain, it’s really attractive.

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