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  • Author Archives: Amy Muller

    Amy Muller

    About Amy Muller

    A veteran of the Internet tech industry who has worn many hats over the years. However, for the last seven years the majority of Amy's focus has been in the realm of Customer Community Strategy, Community Management, Customer Engagement & Relationship Building, Community Education & Training, and content creation.

    We’re Crossing the Pond. Meet Us in London February 17th

    We’re going to London, and we’d love to meet up! We’ll be speaking at the Parature Customer Experience Seminar, a free event at The Cumberland hotel in London on February 17th. Want to attend? Just register here. Thor will be presenting “Customer Service Is the New Marketing” at 11:30 a.m., and we’ll be hosting our...
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    A New Role at Get Satisfaction: Community Education Specialist

    2010 is already shaping up to be a great year. Change seems to be in the air everywhere, including here at Get Satisfaction. We’re growing, and fast. We have so many exciting developments in store! We’ve added a number of new people to our crew, in areas like engineering, sales, marketing, user experience, customer outreach,...
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    Today Is Community Manager Day: Let's Hug It Out!

    A journey of a thousand steps begins with… a tweet? Last week, Jeremiah Owyang sent out a simple query: Is there a Community Manager Day? If not, why not? This sparked a lot of discussion across the Web and the Twitterverse and all the places where people who do community management get together to share...
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    As the co-founder and chief community officer of a fast growing startup it’s hard to take even a few hours off…. However, I don’t have much choice as I’m due to launch my latest project any day now — a baby girl. My official maternity leave will be rather brief — it’s difficult to truly...
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    Want to help deliver Satisfaction?

    Satisfaction is looking for a Community Manager We’ve got a huge market, a disruptive business model, a proven team, A-list investors, and a healthy disregard for convention. Now we’re in the market for a passionate Community Manager to join our seven-person team (located in our high-ceilinged, light-filled office in South Park) on a contract basis...
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    Satisfaction this week

    HOT TOPIC Timbuk2 Travel: Want to help us design our new travel line? A few weeks ago Timbuk2 started soliciting ideas for their new travel line from their community on Satisfaction. They’ve received over 70 replies so far and the ideas are still rolling in. Their design phase ends October 31 so if you’ve got...
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