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  • Author Archives: David Rowley

    David Rowley

    About David Rowley

    As CTO of Get Satisfaction, David is responsible for the technical and product direction and manages the teams that define, build, test and operate the company's family of highly scalable SaaS products.

    The New Community Features Powering Collaboration

    Community for Collaboration and Information Sharing A common characteristic of successful communities is that they provide consumers timely answers to questions, issue resolution, and engagement around ideas.  Timeliness and quality go hand-in-hand—a fast response isn’t valuable if it isn’t useful and trustworthy. Community Managers and Champions play a key role in getting customers helpful information...
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    The Power of Conversation in a Hyperconnected World

    Like others, we envision an increasingly connected future — an Internet of Things, an Internet of Customers. Connectivity extends beyond what happens on our desktops, laptops, tablets and smartphones. Digital life converges with analog life as seamlessly as our professional lives converge with our personal lives. Even as the rate of technological change steadily grows,...
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    Our Latest Product Release Information

    Looking for the latest product release information from Get Satisfaction?  We’re constantly working on new features and products, and we release software into production multiple times every month.  For example, today we released several new features and updates to our new Community Web Application (currently in Beta) and our Manage Workspace.  You can read about...
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    What’s to Come in 2013 for Get Satisfaction!

    December was an exciting month for the Get Satisfaction product development team! We introduced Getting Started, a significant advancement to the way you create new communities and groom them for success. By analyzing the 70,000 communities running on Get Satisfaction, we’ve learned that success is tightly correlated to what happens in a community’s infancy —...
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    The Impact of Mobile on our Corporate Strategy

    Get Satisfaction Anywhere represents our pursuit to bring the power of relevant social conversations to any online touch point, and mobile touch points are an integral part of that vision. Consistent with this vision, we see Get Satisfaction as A highly connected and flexible platform, which is: Enabling valuable conversations between consumers and businesses of all...
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    The Impact of Mobile on our Product Offerings

    I have discussed the way mobile and, more generally, multi-screen interaction has shaped our design process. But beyond interaction design, mobility impacts the type of products we choose to build. Our product roadmap is influenced by whom we serve: Consumers, who use our platform to: Interact with each other and with brands Find answers, provide feedback,...
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