Demand Satisfaction!

One of our goals at Get Satisfaction is to always have an option for the smaller companies who enjoy using our service. We’ve got a free version, and we always will. We recently introduced our Basic and Pro packages, which have already proven to be successful. But what about the solo developer? The bootstrapping start-up? The little guy?

You asked for it, and we’re giving it to you. Starting today, if you’re a very small company or organization on Get Satisfaction, you can choose our Starter Package. It features all of the same features of the Basic Package — Moderation Tools and our expanded Management View — but with a few notable differences:

1. Although you can have multiple employees listed in your company space, the company tools are designed to be used by one dedicated moderator.

2. You can support up to 1,000 customers, and we’ll let you know if you bump up against that ceiling.

3. The price? $49 per month.

Our hope is that with this new package we can serve the small development shops and other folks who may just be getting their business off the ground, but who still want that strong customer community and all the other good stuff that Get Satisfaction provides.

Need anything else? A 30-day free trial period? Done!

You can sign up right here, and you can give us feedback about our new Starter Package over here.

We just added ads to some pages on Get Satisfaction.

And though we’ve all gotten used to the clean as snow ad-free version, a few advertisements are not so bad. At their best, ads are actually an opportunity to find just what we were looking for, or something new and related that we never knew we wanted or needed. I even follow blogs that feature the most interesting new ones.

With that in mind, we’re going to aim at keeping them in one place on Get Satisfaction: in the spaces where active customers and companies won’t see them.

Here’s the way our new ads work: If you’re logged in to Get Satisfaction, you won’t see them. If you’re curious, they are text ads, of the familiar Google-based type. Contextual. Low-key. Simple.

Who will see them? People who come to us from a Google search. People who don’t have a Get Satisfaction account. People who are, as they say, “just browsing”.

Here’s the other way our ads work: If your company has purchased a Get Satisfaction Basic or Pro subscription, no one who visits your section of Get Satisfaction will ever see any ads.

That’s the long and short of it. We’ve had many discussions about whether or not to include ads of any stripe, and ultimately recognized it as an important tool for supporting the continuation of our free service. Weigh in with your kudos, complaints, anecdotes, et. al., right here on our site.