• Author Archives: Stephanie Au

    Stephanie Au

    About Stephanie Au

    Community Support Manager at Get Satisfaction. Specialties:Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver, Adobe After Effects, Microsoft Office Suite, HTML, CSS, Endnote, Zoomerang Survey Generator, IRB Certified.

    Community Manager Tip of the Week: Network with Other Community Managers

    Social Media and networking pretty much come hand-in-hand when you’re a Community Manager. As CMs, it’s in our blood to talk to our customers, collaborate with other departments within our company, and promote our brand using social media on a daily basis. But the chance to connect with other Community Managers is especially awesome to...
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    Community Manager Tip of the Week: Encouraging Company-Wide Participation

    Community Managers are one of the most consistent liaisons between a company and its customers. CMs are in charge of keeping customers engaged and happy, relaying their ideas and feedback to the Product Team, and working with engineers to troubleshoot issues. But keeping a community happy, healthy, and efficient takes a village…or at least input...
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    Get Satisfaction Community Manager Tip of the Week: Avoid Burnout

    Community Manager is still a relatively new title, and the role varies from company to company. While the daily tasks and requirements of this position are starting to get more specific, we can be left to pick up the loose odds and ends when there aren’t enough hands to go around. This might mean anything...
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    Get Satisfaction Community Manager Tip of the Week: Don’t be Afraid to be Human!

      One of the main goals of a Community Manager is to keep it real with their customers. But sometimes even seasoned community managers unintentionally throw in a little corporate jargon. It’s ok…it happens to the best of us! The important part is to learn how to recognize when this happens and then go back...
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