http://www.podtech.net/home/3456/lunchmeet-customers-demand-satisfaction
Eddie Codel, of PodTech and GeekTV fame, sat down with us in our office recently to chat about Satisfaction on his “Lunchmeet” videocast. Worth watching not only ’cause we reveal even more of our not-so-secret plans but also because you get a chance to see and hear our rockstar dev team in action.
http://www.onlamp.com/lpt/a/7062
“A unique survey ran on O’Reilly’s web site during the first three months of 2007, aimed at people who contribute free documentation to online mailing lists, web sites, and other forums. The survey garnered 354 responses, which in itself indicates the thriving state of free documentation and the dedication of the people who write it.”
Ostensibly about documentation but applies to any act of seemingly selfless contribution to the group.
http://www.jonathancoulton.com/2007/05/18/how-i-did-it/Â
Coulton pens a follow-up to the NY Times article on his rise to Internet stardom.
We just put up a shiny new design and home page on our site, in preparation for our upcoming first release. Check it out and sign up to get notified by email about the launch.
http://consumerist.com/consumer/personal-finance/-261282.php
Using a back-tested paper portfolio and an actual case, the authors of a study published in the Journal of Marketing found that companies at the top 20% of the the American Customer Satisfaction Index (ACSI) greatly outperformed the the stock market, generating a 40% return.
Join us here as we chat about customer communities, the benefits of transparency, principles of hospitality, and what we're doing with Get Satisfaction.
You can also contact us anytime at info@getsatisfaction.com.
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