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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    Our Community Boost Webinar with Blackbaud Was a Hit! Watch the replay now!

    Our webinar on the 5 Best Practices for Driving Community Engagement with Kristen Gastaldo, Community Manager at Blackbaud, and our very own Tashina Combs, Sr. Manager of Community Education at Get Satisfaction, is now available on-demand!   Check out the replay of the webinar to learn from Kristen about Blackbaud’s 5 Best Practices for Driving...
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    Hot off the Press from The Huffington Post: Top Community Trends Revealed in New Get Satisfaction Survey

    Earlier today an article came out in the Huffington Post from Vala Afshar, Chief Marketing Officer of Extreme Networks (Twitter: @ValaAfshar), previewing the results from our brand new survey on community market trends “Online communities are growing in popularity as companies increasingly rely on them for social customer support and service, marketing, sales, and product...
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    Bluenose Analytics Builds a Vibrant Community for Customer Success Managers

    Bluenose Analytics is in a unique position as a new company with a new product in a new market: Customer Success Management (CSM). Early on Bluenose’s leadership team decided to create an active online community to support its growing customer success platform that helps SaaS businesses to manage customers through complete visibility. This is where...
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    Shaken, Not Stirred: Kenny Van Zant’s Top 5 Take on Start-ups, Gin, and Whiskey (We were confused at first, too!)

    We´ve got inspiration! We´ve got vision! We´ve got satisfaction! Check out Kenny Van Zant in our leadership speaker series: What do gin and whiskey have to do with building great products? According to Kenny Van Zant, a whole lot. He should know — he is a serial entrepreneur with a host of great companies in...
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    3 Ways Our Internal Community Breaks Down Business Silos

    You’ve probably been hearing a lot about “breaking down the silos” in the business press lately. It’s presented as a pseudo-magical strategy for adapting to the social business economy and meeting the needs of today’s customers, who expect to communicate with people across your company whenever they want (not just with support when there’s an...
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