• Social Studies Blog. How to succeed in social business.
  • Blog Archives Feed Subscription

    3 Ways Our Internal Community Breaks Down Business Silos

    You’ve probably been hearing a lot about “breaking down the silos” in the business press lately. It’s presented as a pseudo-magical strategy for adapting to the social business economy and meeting the needs of today’s customers, who expect to communicate with people across your company whenever they want (not just with support when there’s an...
    Read More »

    Gradle Roadmap and Community Integration

    Gradle is an open source build system that can automate the building, testing, publishing, deployment and more of software packages or other types of projects such as generated static websites, generated documentation or anything else. The company behind Gradle is Gradleware and they are a Get Satisfaction customer. I recently discovered how they are presenting...
    Read More »

    Community Manager Appreciation Day 2012 #cmad

    On the fourth Monday of the new year, we take some time to celebrate and recognize the thousands of community managers on the front lines of customer service and social business.  Our ‘Inside the Mind of a Community Manager’ infographic (on the right, click to view) is still one of our most popular infographic ever....
    Read More »

    Intuit’s Mint.com Wins Forrester Groundswell Award for Excellence in Social Business

    HUGE congrats to our friends at Mint.com for winning Forrester’s coveted Groundswell award! From the press release on Marketwatch: Mint.com and Get Satisfaction developed a program in 2010 that allows users to obtain answers, share ideas and connect with each other — all without leaving their Mint account. The result was a friendly online forum...
    Read More »

    Microfinancier MicroPlace Puts Community to Work to Fight Global Poverty

    MicroPlace’s mission is to help finance the fight against global poverty – inspiring individuals to invest in the world’s working poor so their investment portfolios can make a positive difference in the world. Investors who come to the MicroPlace website can start investing with as little as $20. Once they’ve invested, they can earn quarterly...
    Read More »

    The Age of the Customer

    Forrester has just released an independent report on competitive strategy in the age of the customer. Excerpt: “Empowered customers are disrupting every industry; competitive barriers like manufacturing strength, distribution power, and information mastery can’t save you. In this age of the customer, the only sustainable competitive advantage is knowledge of and engagement with customers. The...
    Read More »
    Scroll To Top