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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    An Evening of Great Conversation at the Satisfactory

    Last night, we hosted our first in series of Get Satisfaction meet-ups in the penthouse of the Hamm’s Brewery Building overlooking San Francisco. It was a great opportunity to socialize and have some lively conversations with Get Satisfaction customers, some prospective customers, and local community advocates and experts (join us in the community to continue...
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    Community Managers are the Superheroes of Customer-obsessed Businesses

    On Community Manager Appreciation Day last month, we discussed how Community Managers are the superheroes of their organizations. The reasons for this were obvious — their diplomacy, tact, judgment, and responsibility to both their customers and brand are unparalleled. But then last week we attended the CMX Summit in San Francisco, and our respect and...
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    Customer Experience: A How NOT To Guide [Cartoon]

    This cartoon is the third in a series of Community Management cartoons we’ll be posting every day this week. You can view the first and the second here, and be sure to check back in tomorrow for the fourth! Who are we kidding? Today’s customers don’t knit, and they’re certainly not this patient. They no longer have to...
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    Happy CMAD to Community Managers, our Superheroes!

    This cartoon is the first in a series of Community Management cartoons we’ll be posting every day this week, so check back in tomorrow! In this world, you have certain people who go above and beyond to be a special kind of incredible. In the past we’ve had Superman, Wonderwoman, The Silk Spectre, and Dr....
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    Extreme Networks’ CM Opens Up about Building a Community from Scratch

    In the 30 years Enterasys Networks (now Extreme Networks) had been around, they had never had a customer community. For that matter, their social media marketing manager, Tamera Rousseau-Vesta, had never managed one. But the wireless networking company prided itself on being the type of collaborative, innovative company that moves mountains to make their customers happy,...
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