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    Top 10 Ways to Increase Engagement in Your Online Community

    The old adage ‘you get what you give’ certainly applies when it comes to community-building. And there are countless ways to ‘give’ that will increase your customers’ overall engagement. The Top 10 Ways to Increase Engagement in Your Online Community, the latest in our Community IQ series, outlines a number of easy strategies to get...
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    Get Satisfaction and FeverBee Launch Community Management Essentials, an On-Demand Professional Certification Course

    We are excited to announce Community Management Essentials. Together with FeverBee, we created a brand new certification course designed to create rockstar Community Managers! Community Management Essentials is a self-paced online course that can be completed in a matter of days. This on-demand certification program has been derived from FeverBee’s highly respected in-person course and...
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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    An Evening of Great Conversation at the Satisfactory

    Last night, we hosted our first in series of Get Satisfaction meet-ups in the penthouse of the Hamm’s Brewery Building overlooking San Francisco. It was a great opportunity to socialize and have some lively conversations with Get Satisfaction customers, some prospective customers, and local community advocates and experts (join us in the community to continue...
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    Community Managers are the Superheroes of Customer-obsessed Businesses

    On Community Manager Appreciation Day last month, we discussed how Community Managers are the superheroes of their organizations. The reasons for this were obvious — their diplomacy, tact, judgment, and responsibility to both their customers and brand are unparalleled. But then last week we attended the CMX Summit in San Francisco, and our respect and...
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    Customer Experience: A How NOT To Guide [Cartoon]

    This cartoon is the third in a series of Community Management cartoons we’ll be posting every day this week. You can view the first and the second here, and be sure to check back in tomorrow for the fourth! Who are we kidding? Today’s customers don’t knit, and they’re certainly not this patient. They no longer have to...
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