December 1, 2007

A New Face

I figured I might introduce myself since you’ll be hearing from me sooner than later. Get Satisfaction has hired me to help out with the upcoming Customer Service is the New Marketing Summit.

I’m a customer service consultant and writer. Every weekday, I write on my own blog about customer service – Service Untitled. I’ve been doing that for almost two years and it has been a great experience. I’ve also worked in marketing and operations, two areas which I try to combine with my customer service experience.The ultimate goal, of course, is delivering a (nearly) perfect customer and customer service experience. It’s my job to help companies do that.

I’ll be helping to put together the speaker list, promote the summit, and help with the summit’s overall content and direction. Over the coming weeks, you’ll see interviews with speakers, some behind the scenes looks at the summit, and more information about this exciting event.

Remember, the summit is on February 4. Get your tickets now – space is limited and you save money by acting early.

I’m looking forward to meeting many of you soon.

By Douglas Hanna | Posted in company, conferences, news | Comments (2)
November 26, 2007

Join us for our “Customer Service is the New Marketing” Summit, February 4 in San Francisco.

As promised, we’re happy to officially announce our first “Customer Service is the New Marketing” Summit, a day-long event here in San Francisco on February 4, 2008. We’re really excited about bringing people together who are thinking about customer service in a positive, forward-thinking way and hope you can join us for it.

We’ve already started pulling together a fantastic lineup of speakers and panelists, including Tony Hsieh, CEO of Zappos, speaking on “Building a Customer-focused Culture;” Gina Bianchini, CEO of Ning; Marc Hedlund, Chief Product Officer of Wesabe; Heather Champ, Community Manager for Flickr; Patti Roll, Directory of Community Sourcing for Timbuk2; Tara Hunt, Founder of Citizen Agency; and Brian Oberkirch, Principal at Small Good Thing.

We’re working hard to get a full speaker list in place quickly, in case those folks aren’t enough of a draw. We’ll update you here on our blog about new speakers as they’re added, or throw caution to the wind and just register today, since early bird pricing ends December 31. Special bonus: Use the registration code “BLOG” and get 25% off!

By Lane Becker | Posted in company, conferences, customer service | Comments (2)
November 16, 2007

Thanks for coming (and thanks to our sponsors!)

Big thanks from us to everybody who showed up for our appreciation party last night. Scott Beale took a couple of pictures, mostly of the mannequins, in case you missed it (or want to relive it.) And if you have pics, please point us to ‘em in the comments.

Super big thanks to our partners in crime Songbird, and particularly Sharon and Marion, who worked tirelessly to get everything set up.

Hyper super big thanks to our sponsors, without whom we wouldn’t have been able to pay for almost anything (we are a scrappy startup, after all): Timbuk2, who stepped up to pay for some of the beer and all of the liquor; Moretti Beer, who brought the rest of the beer along; (oops) wine, with the wine; Event Magic, who did the setup, breakdown, and lighting; and Terra SF, who hosted us. Buy and/or use all of them! You won’t be sorry.

And, finally, extra hyper super big thanks to our event planner, Tara Anderson, who’s fantastic and without whom we wouldn’t have been able to pull this off. If you’re in the SF Bay Area and you need an event manager, Tara’s the person you should talk to. Thanks Tara!

UPDATE: Ooops, almost forgot to mention Mannequin Madness, who helped us out with those fun/creepy mannequins we posed all around the room. If you’re in the bay area, and you need a mannequin — no questions asked! — they’re the place to go.

By Lane Becker | Posted in community, company, entertainment | Comments (0)
November 13, 2007

Cupcake Party this Thursday night (November 15)!

If you live in or around San Francisco, and you like to go out, we hope you’ll join us this Thursday night, November 15, for our Satisfaction appreciation party.

It’s our way of thanking everybody who’s helped us out over the past year (and if you’re reading this blog, you’re one of those people.) It’s been a great ride so far, and this is our way of saying thank you to everybody who supported us through it.

To make it extra super fun, we’re throwing the party with Songbird, makers of the Songbird Media Player, because they’re the other San Francisco startup that likes to have fun. And since they’re a music company, they come with DJs; they’ve got a great line up planned.

And just for fun, we’re going with a Stanley Kubrick theme — “Kubrick & Cupcakes,” to be exact. Aiming to recreate the milk bar sequence in “Clockwork Orange” as closely as possible (minus the excessive violence), so wear white and we’ll provide the bowler hats!

Details:
Terra SF (Map)
511 Harrison Street (@ First St.)
7pm til late

You can also RSVP on Upcoming or on Facebook. Hope to see you there!

By Lane Becker | Posted in community, company, entertainment | Comments (1)
November 6, 2007

Tweet tweet.

As very active (some would say “addicted”) users, we’re all pretty happy to announce that Twitter is now using Satisfaction. Got a question for the Twitter community? Ask away!

By Lane Becker | Posted in case studies, company | Comments (1)