Tuesday = Tacos

Attention taco lovers: Tuesday is your day.

Join us next Tuesday, March 11 — high noon — at SXSW, in Austin Texas.

We’ll be munching on (free!) breakfast tacos and talking about exactly what it is we’re up to at Get Satisfaction.

We’ll be right next to the convention center, and we have bona fide conversations for you to join:

* 12-12:30: Breakfast tacos! (Salsa!)

* 12:30-1:15pm: Get to Know Get Satisfaction: A Primer. All the ways companies are using Get Satisfaction to reinvent customer service and build community. We’ll have some current company users on hand to talk about their own experiences with Get Satisfaction.

* 1:30-2:15pm: The Secrets of Managing Customer Communities. The tough problems around community management — and the easy solutions. Our community management team talks about building and maintaining the Get Satisfaction community, with an eye toward helping your company get started building your own community.

* 2:30-3pm: Of OAuth and APIs: Integrating Get Satisfaction on Your Site. Your customers can hop from your site to ours. We tell you how. Specifically, we’ll cover OAuth, a new third-party protocol that makes it (relatively) easy to give your users instant access to Get Satisfaction without the need to create another account.

Come, listen, participate, and be part of the breakfast taco community.

PureVolume Ranch
323 E. 2nd Street
Austin, Texas 78701
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You can RSVP right here.

Can’t wait to hear exactly which different types of tacos are on the menu? Contact lane [at] get satisfaction [dot] com.

Video: Michael Murphy, “Virgin’s Crown Jewel: Customer Service, across 200 Companies and 29 Countries”

Michael Murphy, Group Brand Manager for Customer Service for the global Virgin brand, gave a very hip presentation about how Virgin maintains their customer service culture as the company spreads into more and more countries and more and more businesses.

Video: Panel, “Customer Service as Community, Community as Customer Service”

Our second panel at the Customer Service is the New Marketing Summit was on the topic of “Customer Service as Community, Community as Customer Service,” and featured a bevy of Web luminaries: Tara Hunt of Citizen Agency, Matt Mullenweg of Automattic, Patti Roll of Timbuk2, Gina Bianchini of Ning, and moderated by Brian Oberkirch of Small Good Thing.

Video: Panel, “Scaling Customer Service”

At the Customer Service is the New Marketing summit, we had an excellent panel on the subject of “Scaling Customer Service,” with Heather Champ from Flickr, Frederick Mendler from Rackspace, Pratap Penumalli from Google, Ross Mayfield from Socialtext, and moderated by Marc Hedlund of Wesabe.

Video: Robert Stephens, “Marketing is a Tax You Pay for Being Unremarkable”

Robert Stephens, founder of The Geek Squad and our second speaker of the day:

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