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    TriNet Accelerates Innovation Cycles with Online Customer Community

    We recently sat down with TriNet to learn how their business benefits from their online customer community. Madhukar Govindaraju, VP of Products and Software Development, told us, “Get Satisfaction’s community platform has accelerated the pace of innovation.” To maintain a culture of continuous innovation for Trinet’s diverse user base, Govindaraju recognized the need for a...
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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    Our Community Boost Webinar with Blackbaud Was a Hit! Watch the replay now!

    Our webinar on the 5 Best Practices for Driving Community Engagement with Kristen Gastaldo, Community Manager at Blackbaud, and our very own Tashina Combs, Sr. Manager of Community Education at Get Satisfaction, is now available on-demand!   Check out the replay of the webinar to learn from Kristen about Blackbaud’s 5 Best Practices for Driving...
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    Bluenose Analytics Builds a Vibrant Community for Customer Success Managers

    Bluenose Analytics is in a unique position as a new company with a new product in a new market: Customer Success Management (CSM). Early on Bluenose’s leadership team decided to create an active online community to support its growing customer success platform that helps SaaS businesses to manage customers through complete visibility. This is where...
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    5 Common Factors in Companies with Thriving Communities

    The Get Satisfaction office (the Satisfactory, our home base) is home to seven years of experience working with companies to build awesome customer communities. This expertise guides us in the art of community building. It provides us with insight into the types of companies that are going to thrive with community…as well as those that...
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    The Company-Customer Pact. Revisited.

    When Get Satisfaction launched in 2007, it was with the understanding that the way customers can and want to do business has shifted. The new paradigm meant companies had to open their doors and windows, providing their customers with unprecedented transparency, access, and communication. Then, even more so than now, that was a forward-looking idea....
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