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    Top 10 Ways to Increase Engagement in Your Online Community

    The old adage ‘you get what you give’ certainly applies when it comes to community-building. And there are countless ways to ‘give’ that will increase your customers’ overall engagement. The Top 10 Ways to Increase Engagement in Your Online Community, the latest in our Community IQ series, outlines a number of easy strategies to get...
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    Community Gives Prezi a Cost Effective Way to Offer High Quality Support & Peer-to-Peer Sharing

    A Get Satisfaction community, in front of their Zendesk Help Desk, gives Prezi a cost effective way to offer high quality support to its freemium users. http://bit.ly/prezi-gs
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    TriNet Accelerates Innovation Cycles with Online Customer Community

    We recently sat down with TriNet to learn how their business benefits from their online customer community. Madhukar Govindaraju, VP of Products and Software Development, told us, “Get Satisfaction’s community platform has accelerated the pace of innovation.” To maintain a culture of continuous innovation for Trinet’s diverse user base, Govindaraju recognized the need for a...
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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    Our Community Boost Webinar with Blackbaud Was a Hit! Watch the replay now!

    Our webinar on the 5 Best Practices for Driving Community Engagement with Kristen Gastaldo, Community Manager at Blackbaud, and our very own Tashina Combs, Sr. Manager of Community Education at Get Satisfaction, is now available on-demand!   Check out the replay of the webinar to learn from Kristen about Blackbaud’s 5 Best Practices for Driving...
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    Bluenose Analytics Builds a Vibrant Community for Customer Success Managers

    Bluenose Analytics is in a unique position as a new company with a new product in a new market: Customer Success Management (CSM). Early on Bluenose’s leadership team decided to create an active online community to support its growing customer success platform that helps SaaS businesses to manage customers through complete visibility. This is where...
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