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    The Company-Customer Pact. Revisited.

    When Get Satisfaction launched in 2007, it was with the understanding that the way customers can and want to do business has shifted. The new paradigm meant companies had to open their doors and windows, providing their customers with unprecedented transparency, access, and communication. Then, even more so than now, that was a forward-looking idea....
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    5 Lessons from Companies with Adoring Customers

    There are some companies that have simply nailed the art of wowing their customers. They’ve figured out the formula for consistently delivering customer experiences that build loyalty, word-of-mouth, and general adoration. To truly inspire this type of customer devotion might not be an easy thing, but it’s absolutely a do-able one. These five steps will...
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    Lessons from the Masters of Content & Collaboration, TED-Ed

    How do you build a company that continually creates value, attracts smart people, and stands out for being exceptional? If you’re TED-Ed — the educational arm of TED that produces Lessons Worth Sharing — you do this by giving your audience a key role in your content, from concept, to production, to distribution (to learn...
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    Koodo Mobile is Killing it. Here’s Why.

    A recent TechVibes article about Koodo Mobile, Canada’s most recommended telecom, sparked my interest. Koodo seems to have figured out the magic formula — they  are providing amazing customer self-service, with 99.6% of customers find answers in their customer community (seriously). This ridiculous self-service rate is allowing Koodo to increase their call deflection by 44% year-over-year....
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    An Evening of Great Conversation at the Satisfactory

    Last night, we hosted our first in series of Get Satisfaction meet-ups in the penthouse of the Hamm’s Brewery Building overlooking San Francisco. It was a great opportunity to socialize and have some lively conversations with Get Satisfaction customers, some prospective customers, and local community advocates and experts (join us in the community to continue...
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