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    Community IQ Webinar Recap- How Bluenose Analytics Built a Vibrant Thought Leadership Community

    We are very excited about the hot topic of our Community IQ webinar: Thought Leadership Communities! Let’s take a moment to define this business-jargon: “Thought leadership should be an entry point to a relationship. Thought leadership should intrigue, challenge, and inspire even people already familiar with a company. It should help start a relationship where...
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    Our Community Boost Webinar with Blackbaud Was a Hit! Watch the replay now!

    Our webinar on the 5 Best Practices for Driving Community Engagement with Kristen Gastaldo, Community Manager at Blackbaud, and our very own Tashina Combs, Sr. Manager of Community Education at Get Satisfaction, is now available on-demand!   Check out the replay of the webinar to learn from Kristen about Blackbaud’s 5 Best Practices for Driving...
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    Kenandy: Supporting Large Enterprise Customers with Community

    This is the start of a blog series on fantastic Get Satisfaction communities. There are so many innovative things happening with our customers and lessons to share. Today’s blog features leading cloud-based enterprise resource planning (ERP) company Kenandy. Founded by the legendary Silicon Valley pioneer Sandra Kurtzig, Kenandy’s ERP system includes applications for order-to-cash, planning...
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    The Company-Customer Pact. Revisited.

    When Get Satisfaction launched in 2007, it was with the understanding that the way customers can and want to do business has shifted. The new paradigm meant companies had to open their doors and windows, providing their customers with unprecedented transparency, access, and communication. Then, even more so than now, that was a forward-looking idea....
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    5 Lessons from Companies with Adoring Customers

    There are some companies that have simply nailed the art of wowing their customers. They’ve figured out the formula for consistently delivering customer experiences that build loyalty, word-of-mouth, and general adoration. To truly inspire this type of customer devotion might not be an easy thing, but it’s absolutely a do-able one. These five steps will...
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    Lessons from the Masters of Content & Collaboration, TED-Ed

    How do you build a company that continually creates value, attracts smart people, and stands out for being exceptional? If you’re TED-Ed — the educational arm of TED that produces Lessons Worth Sharing — you do this by giving your audience a key role in your content, from concept, to production, to distribution (to learn...
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