Demand Satisfaction!

Satisfaction is looking for a Community Manager

We’ve got a huge market, a disruptive business model, a proven team, A-list investors, and a healthy disregard for convention. Now we’re in the market for a passionate Community Manager to join our seven-person team (located in our high-ceilinged, light-filled office in South Park) on a contract basis with the potential for full-time hire. The Community Manager is central to the care & feeding of the community, cultivating engagement with all users, setting a tone throughout the site, moderating the range of human expression – from positive to dealing with spam – and much more. The role is core to our business and we’re looking for someone who is ready to passionately take it on.

I’m Chief Community Officer and will be taking some time off starting in early December for the birth of my baby. I could use some part-time help starting, well, now, and then want to be sure the new CM is ramped up to take on the role full-time while I’m out on maternity leave. We expect that even after I return to work there will be enough work for two people. Our Community Manager will report to me and do a variety of tasks ranging from administrative in nature, to engagement, outreach and much more.

Now the brass tacks. This role will be responsible for:

- Overseeing the activity across getsatisfaction.com
- Monitoring the addition of new companies, employee claims and flags (the administrative part)
- Responding to topics in the /satisfaction site along with the rest of the team
- Adding new topics to the /satisfaction site as necessary (help, FAQs, press posts, etc)
- Researching and reaching out to their own network to source and supply answers to unanswered questions where needed across getsatisfaction.com and to encourage participation
- Starting topics in new companies that need a kick-start
- Reaching out to companies to encourage participation, to do more to drive traffic to their Satisfaction sites and to provide more information on their Satisfaction sites
- Adding tags and products across getsatisfaction.com as necessary
- Reaching out to top users and top employees to reward and incentivize – includes brainstorming reward programs
- Communicate with company reps regarding updates on outages, issues, new features
- Work toward pre-defined goals and monitor statistics for analyzing success

There is a lot of room for evolving the role and figuring out new ways to grow the community, further engage users and encourage participation.

A good fit for this role is someone who…

- Is highly motivated for personal achievement in a small startup-up environment
- Knows online community – either has worked professionally in or has a history of being active in online communities
- Has dealt with a range of community moderation issues and best practices
- Understands what Satisfaction is and is passionate about what we’re doing
- Has good communication and writing skills
- Is generally a people-person and understands how to deal with issues delicately, humbly and with humor
- Has a broad understanding of the internet, web technology, and social media

- Has good Internet research skills
- Is organized, detail-oriented
- Likes French food, because the chef at our local bistro loves us so we eat there a lot

If you’re interested in the position, please send an email to amy@getsatisfaction.com expressing why you feel you’re right for the job along with a resume and/or LinkedIn profile, blog URL, etc. You can start to impress us with your “Satisfaction voice” by participating a bit across getsatisfaction.com and sending me your user name along with a link to your Satisfaction user dashboard.

You can learn a whole lot more about us by reading this blog, and specifically these three posts.

You can get a sense of how I interact in Satisfaction by perusing my activity here.