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    Q&A with John Dennett, Get Satisfaction’s New Director of Support & Community

    John Dennett joined our team just a few weeks ago. By way of introduction, here’s a quick Q&A with him. Q. What did you do before coming to Get Satisfaction? All kinds of stuff! I’ve had several different careers and worn a lot of hats, but for the last twenty years I’ve been working in the...
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    Hot off the Press from The Huffington Post: Top Community Trends Revealed in New Get Satisfaction Survey

    Earlier today an article came out in the Huffington Post from Vala Afshar, Chief Marketing Officer of Extreme Networks (Twitter: @ValaAfshar), previewing the results from our brand new survey on community market trends “Online communities are growing in popularity as companies increasingly rely on them for social customer support and service, marketing, sales, and product...
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    Shaken, Not Stirred: Kenny Van Zant’s Top 5 Take on Start-ups, Gin, and Whiskey (We were confused at first, too!)

    We´ve got inspiration! We´ve got vision! We´ve got satisfaction! Check out Kenny Van Zant in our leadership speaker series: What do gin and whiskey have to do with building great products? According to Kenny Van Zant, a whole lot. He should know — he is a serial entrepreneur with a host of great companies in...
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    Join Our Community IQ Webinar: How to Increase Brand Trust with Community-Generated Content

    Communities Affect Your Brand A hallmark of a successful community is high brand trust. That trust comes from content and conversations—especially when created by community members. But how do you get your members to participate? Mark your calendar for 10am PT on June 24, 2014! Registration is now open for this webinar called: How to...
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    An update from Get Satisfaction on the Heartbleed Vulnerability

    You have probably heard news about a widespread security vulnerability, known as Heartbleed, that has potentially affected millions of websites and web application around the world. Heartbleed affects the OpenSSL framework, which is the standard used to encrypt data when your computer communicates with web servers over HTTPS. We take the security of our application...
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    Community Delivers on the Promise of CRM

    The promise of CRM was to allow businesses and customers to form better relationships — hence the name Customer Relationship Management. But did it deliver? Rahul Sachdev, Get Satisfaction CEO and Siebel veteran, argues no in his Fireside Chat on the state of community last week (watch the replay and discuss the subject with Rahul...
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